Job Description
Are you someone who enjoys problem-solving, coordinating with teams, and ensuring smooth project execution? We’re looking for a proactive and detail-oriented Operations Associate to join our growing team!
Responsibilities
- Understanding academic projects/assignments/tasks requirements and ascertaining the appropriate price of each project/assignments/tasks
- Understanding client\#39;s escalation, discussing the issues with experts, and coming up with appropriate solutions.
- Identifying suitable experts for each project, negotiating the pay with freelancers, and facilitating allocation process.
- Point of contact for sales team and experts regarding pricing and allocation process respectively.
- Dealing with clients on chat/call to close stuck cases
- Maintaining healthy relationships with experts and facilitating timely delivery of projects
- Identifying expert\#39;s related issues, sharing feedback with them, and escalating to TAM wherever required.
- Following up with prospective freelancers with desired expertise and getting them on board.
- Ensuring efficient work engagement of hired experts.
- Identifying suitable experts for each project, negotiating the pay with experts, and facilitating the allocation process.
- Ensuring efficient work quality delivery by experts with proper audit/proofreading and overall evaluation of work on a timely basis.
Required Qualification & Skills
- Very good command of English. Excellent knowledge of the subject
- Acceptability towards rotational shifts and week offs
- Punctual and ability to work within deadlines.
- Efficiency with internet browsing and internet researching skills. Good writing and analytical skills.
- Strong academic background, Versatile with multiple subjects, Efficient in communication,
- Capable of understanding inside of projects/assignments, willing to listen and learn
- Capable of convincing/expressing oneself efficiently
Benefits You Get
For the Constant
Companions
Receive a token of appreciation for being with us through our highs and lows for years.
For Finding &
Hidden Gems
We reward you with a bonus every time you help us find new talent for the organisation.
No Good Work
Gets Unnoticed
Regular rewards and recognitions are there to appreciate the top performers every month.
A Reward for Surpassing
Your Limit
You are entitled to earn incentives every time you put in more effort into your work.
A Healthier
Team
A positive work culture, safer workplace and medical benefits – your wellness is our priority.
A Gift for
Newly-Weds
Get a bucket full of best wishes and a bonus from us when you decide to tie the knot.
Good Luck Pours
in Every Diwali
Celebrate the festival of lights with more vigour with an additional bonus from our side.
Baby Brings
Luck
There’s no greater joy than becoming a parent. A big bonus can make it even more joyous.